We’ve listened to hundreds of business owners over the past few years share their online banking experiences with us. Here are the Top 5 benefits business owners expect from their online business banking platform.
- User friendly interface
Business owners want to navigate their online banking platform with ease to manage accounts, check balances, make payments and more without having to call for support for every interaction.
Key Benefit = Time Savings. Spend less time navigating online banking and more time running your business.
- Mobile functionality that mirrors online functionality
A bank’s mobile app should enable business owners and operators to quickly perform important banking functions, including mobile deposits, approving ACH payroll files or an important wire payment to a vendor whether they are in the office, between meetings or on the road.
Key Benefit = Remote capability. Business banking in the palm of your hand.
- Single Sign On (SSO)
SSO offers full access to a single platform with one username, one password and all online banking services, including ACH Origination, Wire Transfers, Positive Pay, Remote Deposit and Credit Cards.
Key Benefit = Efficiency. Forget multiple log-ins and the dreaded “forgot my password” process.
- Integration with accounting software
Linking your accounting software/ERP to an online banking platform for manual reconciliation is a thing of the past. Today’s online banking platforms should offer automatic reconciliation to common accounting software, such as QuickBooks®.
Key benefit = Accuracy. Eliminate double or manual entry for business accounting.
- One stop-shop for customer service
Customer service continues to be a top priority for business owners even with today’s enhanced technology platforms. One of the top complaints we’ve heard from business owners is not having a single point of contact that they can truly count on for all of their business banking needs.
Key benefit = Personalized service. There is no substitute for a knowledgeable team of banking professionals who know you and your business and are there when you need them.
Stephen Sahli is Senior Vice President, Treasury Management, at InBank. He is an experienced treasury management executive, responsible for developing a best-in-class treasury management platform and onboarding experience for InBank’s business clients. Reach Stephen at Stephen.Sahli@inbank.com. Brad Gershon is Vice President, Treasury Management and Card Services, at InBank. His expertise includes treasury payments, credit cards, merchant services, commercial and online banking. Reach Brad at Brad.Gershon@inbank.com. InBank is a Member FDIC.